That’s what I do. I’ll go ahead and toot my own horn here: I’m damn good. I have some customers that don’t want to deal with anyone else. Why? Because I can take care of them the first time, because they can count on me to call them back, because I can fix the problem. What am I getting at here? I expect good customer service. People seem to have forgotten how to deal with other people. When I call a company to get information I want to be treated the way I treat my customers: Like I am the only customer they have.
This applies to the service industry as well. Twice this month I’ve gone out with C & HA. We had a ton of fun shopping at different craft stores and such. Eventually after all that shopping you have to eat so we went to a little Mexican joint we enjoy. Let me tell you how irritable I become when I have to wait for my drink to be refilled. If I’m sucking ice you are sucking at your job! Our waitress passed the table 3 times without even taking a glance at our dining situation. So I moved my now empty glass to the edge of the table, you know, the international sign for “HEY! I need more!”. After I did that she walked past the table four more times! Unacceptable! Oh, did I mention I was drinking water? Not like it takes a whole huge amount of effort to fill!
The second time was at our local pool hall – they have great food! Their service however, that can be another story. This particular story was not happy. Again with the drink problem! I was not happy! By the time she got around to filling my glass, my dinner was cold. I had hot wings and really needed a drink handy to eat them.
So I’ve come up with a solution: from now aks the waitress if she plans on providing refills in a timely manner, if the answer is no: ask for a refill everytime she comes to the table whether you need one or not!
Now I pose a question to you: Do you tip when your service is bad? when it’s good? Are you a 10% or 15% tipper?